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Terms & conditions

The rules that govern your use of this website and the services offered through it.

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Document: Website terms and conditions Entity: BLUEORBIT IT & MARKETING SOLUTIONS PRIVATE LIMITED CIN: U62099MH2025PTC456292 Last updated: 2026

1. Acceptance of these terms

By accessing bluemoney.in or using any service offered through it, you agree to these terms. If you do not accept them, please do not use the site. These terms apply in addition to the loan agreement and Key Fact Statement issued by the lending partner that sanctions your loan, which prevail over these terms in the event of any inconsistency.

2. Our role as a Lending Service Provider

BlueMoney is a brand operated by BLUEORBIT IT & MARKETING SOLUTIONS PRIVATE LIMITED, which acts as a Lending Service Provider (LSP) under the Reserve Bank of India's Digital Lending Guidelines. In this role:

  • We provide the digital interface through which you can compare indicative terms and submit an application.
  • All loans are originated and sanctioned by RBI-registered lending partners, whose names and registration details are disclosed in your loan agreement and Key Fact Statement.
  • We are not a bank or a non-banking financial company. We do not lend our own funds, do not set the rate or the sanction, and do not accept deposits.
  • We do not hold, pool or route your funds. Disbursal and repayment flow directly between you and the lending partner.

3. Eligibility and use of the site

You must be at least 18 years of age and legally capable of entering into a binding contract under the Indian Contract Act, 1872. You agree to use the site only for lawful purposes and not to:

  • Submit information that is false, misleading, or belongs to another person without their authority;
  • Attempt to gain unauthorised access to any part of the site, its systems, or another user's data;
  • Use automated means to scrape, copy or overload the site; or
  • Use the site in any way that interferes with its normal operation.

4. Applications and information

To assess an application we and the lending partner need identity, address, contact, employment or business, and financial information. You confirm that everything you provide is accurate and complete, and you authorise us to share it with the lending partner for the purpose of assessing your application and, where you have consented, for making a credit bureau enquiry.

Pricing a loan in the calculator does not create a credit enquiry. An enquiry is made only when you submit a full application and consent to it.

5. Rates, fees and charges

Interest rates shown on this site are indicative starting rates quoted per month on a reducing balance. All applicable charges — processing fee, GST on that fee, penal charges on overdue amounts, mandate dishonour charges, foreclosure charges, document charges and any recovery costs — are listed on the rates and charges page.

Interest is not subject to GST. GST at 18% applies to fees and service charges. No charge is levied unless the event that triggers it occurs.

6. Key Fact Statement

Before you sign a loan agreement, the lending partner must issue a Key Fact Statement disclosing the sanctioned amount, the annualised rate of interest, the total cost of credit, the recovery mechanism, the details of the grievance redressal officer, and the cooling-off period. The figures in your Key Fact Statement are binding; the figures on this site are illustrative and do not constitute an offer.

7. Sanction and disbursal

Sanction is at the sole discretion of the lending partner and depends on its credit assessment. Where a loan is sanctioned, funds are disbursed directly by the partner to your bank account. The processing fee and applicable GST are typically deducted at disbursal, so the amount credited may be lower than the sanctioned amount while the instalment is computed on the full principal.

8. Repayment

Repayment is by equated monthly instalments, collected through a NACH or UPI AutoPay mandate established at disbursal and debited on the agreed date. You are responsible for maintaining sufficient balance in the linked account. A failed mandate may attract a dishonour charge and, where an instalment remains unpaid, penal charges on the overdue amount.

9. Prepayment and foreclosure

You may repay a loan before the end of its scheduled tenure. Foreclosure reduces the interest that would otherwise accrue over the remaining instalments. A foreclosure charge of up to 4% of the outstanding principal may apply, as set out in your agreement. A no-dues certificate is issued on request once the loan is closed.

10. Cooling-off period

You have the right to exit a loan within the cooling-off period specified in your Key Fact Statement by repaying the principal together with the proportionate interest for the period the loan was outstanding. No foreclosure charge applies within that window. For loans of longer tenure the cooling-off period is typically at least three days; for shorter tenures it may be shorter.

11. Default and recovery

If you fail to pay an instalment, the lending partner may levy penal charges on the overdue amount, report the default to credit bureaus in accordance with applicable law, and initiate recovery through its own staff or empanelled agencies. Recovery is conducted strictly in accordance with the RBI's Fair Practices Code and the Digital Lending Guidelines:

  • Recovery contact is made only between 08:00 and 19:00.
  • No recovery agent may contact your family, friends, colleagues or contacts, or use threats, intimidation, harassment or abusive language.
  • No recovery agent may visit your residence or workplace without prior appointment.
  • Recovery is pursued only on the amounts actually due.

12. No third-party fee collection

No agent, intermediary, or third party is authorised to collect any fee on our behalf, or to ask you to pay for faster approval, a lower rate, or a file charge. We never ask for payment to a personal account and never ask for an OTP in order to release a loan. Any such request should be treated as fraud and reported through the grievance page.

13. Intellectual property

All content on this site, including text, layout, graphics, the BlueMoney name and logo, and the underlying code, is owned by or licensed to BLUEORBIT IT & MARKETING SOLUTIONS PRIVATE LIMITED and is protected by applicable intellectual property law. It may not be reproduced, distributed, or used commercially without written permission.

14. Limitation of liability

This site is provided on an "as is" and "as available" basis. While we take care to keep the information accurate, we do not warrant that it is free of error or interruption, or that the calculator's output will match a sanctioned offer. To the extent permitted by law, we are not liable for indirect or consequential loss arising from your use of the site. Nothing in these terms excludes liability that cannot be excluded under Indian law.

15. Fair practice code

Our practices and those of the lending partners on our platform are governed by the RBI Fair Practices Code. In practice this means:

  • Transparency. All terms are disclosed in the Key Fact Statement before you sign, in a language you can read, with no charge left to discover later.
  • No discrimination. Applications are assessed on financial criteria, without discrimination on the basis of religion, caste, gender, or marital status.
  • Appropriate collection. Recovery is pursued lawfully, courteously, and only for the amount actually due, during permitted hours.
  • Data confidentiality. Your information is used only for the purposes you consented to, and shared only with parties who need it to service your application.
  • Grievance access. A named officer is available to receive complaints, with a fixed acknowledgement and resolution timeline.
  • No hidden intermediaries. The platform does not permit any unauthorised party to collect money from a borrower.

16. Grievance redressal

Complaints may be submitted to our Grievance Redressal Officer at [email protected] or by telephone on +91 99302 96785. We acknowledge within 48 hours and aim to resolve within 30 days. If a matter is not resolved, it may be escalated to the lending partner, then to the RBI's Consumer Education and Protection Department, and thereafter to the Reserve Bank Integrated Ombudsman. The full procedure is set out on the grievance page.

17. Disclaimer

The content on this site is for general information. Rates, amounts, tenures and charges shown are indicative, are not an offer or a commitment to lend, and are subject to the lending partner's credit assessment and to change without notice. Nothing on this site constitutes financial, legal or tax advice. Please read the Key Fact Statement and the loan agreement before accepting any offer, and consider whether the obligation is affordable for the whole tenure.

18. Changes to these terms

We may amend these terms to reflect changes in law, regulation or our services. The revised version takes effect when published on this page, and the "last updated" date is revised accordingly. Continued use of the site after that constitutes acceptance of the amended terms.

19. Governing law and jurisdiction

These terms are governed by the laws of India. Subject to the grievance and escalation routes described above, the courts at Mumbai, Maharashtra have exclusive jurisdiction over any dispute arising out of or in connection with these terms or your use of this site.

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